CRM Coordinator in San Diego, California

 

One of our TRUSTED clients is looking for a motivated and well-spoken Executive CRM Coordinator to join their customer-focused team. If you have strong technical, analytical, and organizational skills with the ability to solve problems, have a passion for driving customer satisfaction, have frequent interactions with customers, and provide customized solutions, this is the right job for you!

• Collaborate and work closely with Sales and Marketing leadership to ensure the success of sales and marketing goals.
• Work with internal teams to plan, manage, and maintain internal monthly sales targets and production schedules.
• Coordinates with top-level management of sales order-driven projects to meet engineering and shipping deadlines.
• Enhance and refine the customer communication process to achieve optimum product support and customer skills.
• Understand and communicate technical requirements to both customers and the internal team.
• Identify, make recommendations, and implement improvements in all areas of the customer process to achieve efficiency and productivity.
• Identify customer use cases and suggest products to help customers achieve their use case goals.
• Utilize customer feedback to suggest new ideas about new features or products.
• Research and discover methods to increase customer engagement.
• Track and report bookings, billings, and backlog targets set by the company and communicate the status of sales targets to both the Sales Team and Upper Management.
• Ensure sales, finance, engineering, production, and legal policies and procedures are met.
• Responsible for all Sales administration processes via the use of CRM, MRP/ERP software, and other sales software.

• High School Diploma or GED.
• Technical Trade School is a plus.
• Experience as a customer service provider.
• Experience as a CRM Coordinator or any Sales related work is preferred.
• Experience or background in the military, law enforcement, and aerospace is preferred.
• Experience in RF Microwave and Electronics is a plus.
• Understanding of customer administration process is a plus.
• Able to work in a fast-paced environment.
• Solid computer skills (e.g. Microsoft Office software) and ability to learn different types of sales software.
• Excellent verbal and written communication skills.
• Excellent analytical and organizational skills.
• Excellent interpersonal skills and team management skills.
• Optimal customer management skills and problem-solving skills.
• Strong mathematical skills and a sense of urgency.
• Technically and mechanically inclined.
• Background check and drug screen before the start date.