(Hybrid) Client Service Desk Analyst

Direct Hire

Raso Solutions

(Hybrid) Client Service Desk Analyst Irvine US

(Hybrid) Client Service Desk Analyst

Raso Solutions has an AMAZING opportunity to work as a Client Service Desk Analyst for one of our TRUSTED clients! This is an incredible opportunity to grow with a stable company.

Immediate openings, APPLY TODAY!

Shift: 8:00AM – 5:00PM

Work Schedule: Monday to Friday

Client Service Desk Analyst Job Description


  • Provide Level 1 technical support through incident tickets from the Service Desk, phone, email, or other entry channel, per defined Service Level Agreements (SLAs).
  • Deliver excellent technical and non-technical support with outstanding customer service and end user satisfaction in a timely manner.
  • Troubleshoot and resolve system, application and network problems and diagnose and solve hardware/software faults.
  • Accountable for service restoration for every owned incident.
  • Resolve daily issues that impact the team and overall business objectives.
  • Prioritize and manage several open cases at one time.
  • Work closely with other groups within the organization to communicate issues.
  • Accountable for meeting individual and team Service Levels including First Contact Resolution and Average Call Waiting times.
  • Provide Application Support through incident tickets per defined Service Level Agreements (SLAs).
  • Manage and monitor applications to ensure all components are functioning.
  • Provide support, training and assistance for all computer-related software systems to maximize efficiency & productivity of employees and business operations.
  • Provide “new user” setup support.
  • Provide Level 2 Technical Support through incident tickets from the Service Desk per defined Service Level Agreements (SLAs).
  • Provide end-user support including software installation, PC troubleshooting, hardware diagnoses and configuration and training.
  • Provide Level 2 Service Desk support via phone, email, or other entry channels.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Monitor and maintain the computer systems and networks for the enterprise and analyze performance indicators.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Other responsibilities and accountabilities may be assigned based on business and organizational needs.


  • At least three (3) years of Help Desk work experience.
  • Proficient with the following:
    • Remote Assistance, Client/Server Systems
    • General Office Applications
    • Packaged Software
    • Application Configuration Management
    • Application Integration and Compliance
    • Business Continuity
    • Basic Office Equipment
    • Data Transport, Enterprise
    • Data Modeling
    • EnterpriseOne CNC Concepts
    • High Availability
    • Information Security
    • Infrastructure Technology
    • Operating Systems
    • User Interface Design
    • Windows Application.
  • Proficiency with the following: MS Office application suite (including Teams and OneDrive), Windows 10, Office 365 admin portal, Azure AD admin portal, remote desktop support and Active Directory.

Raso Solutions is a leader in technology placement. We are changing the landscape of recruiting by changing the intention. Our goal is to build long-lasting relationships with job seekers and provide endless opportunities to people just like you. We believe in the 6Cs: Communication, Candor, Customers, Creativity, Community and Congratulations!

If this job sounds like the right opportunity for you, we would love to hear from you!

Please upload your resume on this page.

Tagged as: (Hybrid) Client Service Desk Analyst