Field Service Engineer – North Carolina North Carolina North Carolina
Field Service Engineer – North Carolina
Salary Range: $75,000 – $100,000
- Installation, alignment, and maintenance of lasers, resistance welders, and workstations equipped with PLCs and motion control hardware and software.
- Modification of PLC and motion control programs as needed.
- Conducting training sessions for customers on product usage and maintenance.
- Addressing telephone inquiries related to product operation, upkeep, and applications.
- Compilation of field visit reports and customer inquiry summaries.
- Collaborating with customers and other visitors on in-house applications development.
- Undertaking additional assignments and projects as delegated by client. management.
Education, Experience, & Skills:
- Bachelor’s degree in engineering, materials, physics, chemistry, or a relevant field.
- Strong verbal and written communication skills for effective customer interactions.
- Proficiency in electrical and mechanical troubleshooting.
- Aptitude for logical analysis of technical issues as described by customers.
- Competence in PC computer operations, including Microsoft Office applications.
- Capability to lift and carry objects weighing up to 50 pounds.
- Willingness to travel extensively by air and car (over 75% of the time).
- Ability to coordinate work and appointments with headquarters to ensure customer satisfaction.
- Background or experience in manufacturing, lasers, materials processing, and/or resistance welding.
- Proficiency in reading, writing, and speaking Japanese.
- Experience in industrial control equipment maintenance is preferred.
- Exceptional computer literacy.
- Previous computer programming experience, with a preference for industrial control equipment expertise.
- Customer service or field engineering experience is advantageous.
- Familiarity with motion control, including M and G codes, is preferred.
- Willingness and ability to learn and interpret ladder logic.
- Previous experience in training customers on capital equipment is a plus.
- Availability for domestic and international travel on short notice.
- Possession of a valid US Passport is required.
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